Terms and Conditions

Pricing…
Our pricing policy is to give you, our customer, the maximum Purchase Discount possible. The discounted prices are listed immediately after the suggested retail price for each item in our catalog- and this is your discounted online price.

Some suppliers does not allow us to display this discounted price, -please contact us for your price
Security on Line…
Every purchase you make at TheInkFlow™ is 100% Safe. All online transactions are encrypted using SSL encryption. This means that when you submit your credit card number, it is transmitted in  scrambled form.
You may also place your order directly by calling (210) 493-6135 or faxing your order at (210) 492-4366.Feel free to call us or to fax us for pricing or to place an order, or just to ask questions.  our email is finespens@pens4us.Our telephone is functional from Monday to Friday, from 9 AM to 6.30 PM CST.
Outside the USA?…
Contact us for information. Se Habla Español.
Backorders…
You will be notified immediately if we are out of stock on any item you order  At your option, you can cancel the order or give us the requested time to fulfill your purchase.
Privacy Statement…
Any information gathered by TheInkFlow™ is used solely for the convenience of our customers. No data will be shared with or sold to a third party. As for “Cookies,” we use them only to keep record of the articles in your shopping cart, and they expire in one week.
Shipping & Handling…
We ship using United Parcel Service or US Priority Mail in order to insure that you, the customer, have the most cost effective method available. Charges are:

  • UPS Shipping cost only, for any order.
  • International orders do not include the cost of taxes ,duties or brokerage fee (if applicable) levied by the country of destination. These will be collected at the time of delivery. Please check with your custom authorities before ordering.
Shipping Notification…
We will notify by email, the shipping date and tracking number of your order.
Displayed Items
We do our best to display items using the most recent image available from the manufacturer, We are not responsible for changes they might make to their products.
Payment…
For your convenience we accept Master Card, Visa, American Express, Discover. and PayPal. Sorry no C.O.D.
Return and Refunds…
We stand behind the products we sell please contact us if this becomes necessary, within 30 days of the date of sale. Please insure any return.
Returns Due to Defects in Manufacture…
If there is a defect in materials and/or workmanship, you may return the defective item, within 7 days for exchange.
Other Returns…
If you are not satisfied with the item for any other reason, you may return it within 30 days for a refund, less shipping charges. You may also exchange it, at your option, providing it is in new, original packaging with booklets and warranties.
If it is a fountain pen, please note the following: you must not have filled it with ink, for once filled the pen is considered used and is consequently non-returnable.
Specially Ordered Items.
Specially ordered or discounted items  as well or special or limited edition pens may be returned but are subject to a 10% restocking fee.

Specially ordered items are:

  • Three or more articles, of the same model, even if the item is listed in our catalog.
  • The article is not included in our regular catalog
  • The article is listed under our “Specials” section.